August 01, 2003
Refund from Microsoft

Linux Journal: Getting a Windows Refund in California Small Claims Court

A very complete explanation of how the author got a $199 refund for bundled Microsoft software that came with his PC... through small claims court. Apparently, there is a line in the license agreement that says you can get a refund if you don't agree.

The main thing to remember throughout this process is to remain calm and reasonable. The more reasonable you seem, the more silly they seem. Remember you're dealing with a large company, and the larger an organization, the higher its potential for collective stupidity.

When that stupidity crosses the line and the company won't follow the law, that's where small claims court comes in. In court, most of the time common sense and reasonable win, even when it's a small guy against a big big company. And the case always ends with those magic words, "It is so ordered."

My refund check will be arriving this month.


posted by dru in politicsoftech